Track Your Order

Enter your order number and the email address you used at checkout to see where your mug is. Your order number is in the confirmation email we sent right after purchase.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the order status means

  • Processing: payment is complete and your mug is being personalized, printed and packed. This step takes 2–4 business days.
  • Completed / Shipped: the parcel is with the carrier. Delivery within the US takes 5–8 business days from this point. The tracking number is in your shipping email.
  • Cancelled or Refunded: the order has been stopped and any refund sent back to your original payment method.

Tracking has not updated

A new tracking number can take a day or two to show its first scan. If nothing has changed for several business days, or the parcel shows as delivered but you cannot find it, email support@acustomname.com with your order number and we will look into it with the carrier.

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).